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Help me with...

  • Product information
  • Getting started
  • Settings
  • Updates and installation
  • Multimedia
  • Customer service
  • Warranty

Product information

  • How can I buy a N1m?
  • Is it hard to write text-messages with a Neonode device? Does the keyboard appear on the screen?
  • Where can I find my IMEI number?
  • Why doesn't my device show in the computer when I try to connect it?
  • Is there a risk that the Touch screen gets damaged if I don’t have some kind of protection on it?
  • How long does it take to charge my device?
  • Is the N1 a tri-band device?
  • Will I be able to replace the cover myself?
  • What is the resolution of the pictures taken with the N1 camera?
  • Is it possible to use a stylus on a Neonode device screen like on PC's?
  • Can I use Mp3's as ringtones?
  • Does the N1 carry a FM radio transmitter as an integrated unit?
  • I want to view a picture taken with my digital camera in my Neonode device, is this possible?
  • Does the N1m have Bluetooth?
  • Why does my device freeze?
  • Why do I need an SD card in my Device?
  • Is it possible to synchronize the Mobile device with Microsoft Outlook?
  • Is it possible to run applications on the Mobile device that is made for e.g. IPAQ?
  • Do I have to shut off the device before removing the SD card?
  • Can I transfer contacts from my SIM card to the SD card?
  • Can I use the SIM card from any operator in my device?
  • I think the sound quality is bad. Why does that happen?

Getting started

  • Why doesn't my device show in the computer when I try to connect it?
  • Why doesn’t my Mobile device receive power when I am charging it?
  • How do I charge my device?
  • I want to view a picture taken with my digital camera in my Neonode device, is this possible?
  • How do I install new updates?

Settings

  • Why can’t my mobile find any network?
  • Can I use Mp3's as ringtones?
  • Can I set the time for the auto lock to activate?
  • Can you hide the pin code as it is typed?
  • Can I set a pin code for the auto lock function?
  • How do I get the Internet (GPRS) and MMS settings to work?
  • My device changes the settings and erases information on my sd-card. What can I do about that?

Updates and installation

  • How do I install new updates?
  • How do I format my SD card?
  • What happens if I try to run older software on my Device?
  • Is it necessary to have any previous versions of Neno installed to download the latest update?
  • My device changes the settings and erases information on my sd-card. What can I do about that?

Multimedia

  • Can I use Mp3's as ringtones?
  • I want to view a picture taken with my digital camera in my Neonode device, is this possible?
  • How do I get the Internet (GPRS) and MMS settings to work?
  • I think the sound quality is bad. Why does that happen?

Customer service

  • Can I start a Neonode fan-site?
  • Where can I find my IMEI number?
  • My device needs repair. What do I do?
  • I have tried to contact Neonode but I get no answer?
  • If I have bought a Mobile device and need support, what should I do?
  • Are user's guide and system menus available in any other languages than English?

Warranty

  • If I buy a used device, is the warranty valid?
  • Will I be able to replace the cover myself?
  • My device needs repair. What do I do?

New

10 December, 2007

How long does it take to repair my device?

20 November, 2007

I think the sound quality is bad. Why does that happen?

20 November, 2007

Can I use the SIM card from any operator in my device?

20 November, 2007

Are user's guide and system menus available in any other languages than English?

20 November, 2007

If I have bought a Mobile device and need support, what should I do?

Updated

23 January, 2008

How do I install new updates?

23 January, 2008

Can I start a Neonode fan-site?

14 January, 2008

Will I be able to replace the cover myself?

14 January, 2008

Why doesn't my device show in the computer when I try to connect it?

14 January, 2008

Why doesn’t my Mobile device receive power when I am charging it?

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