How do I return a product?#296
To return a product, please follow these steps:
- Request an RMA
If, in the diagnosis of reported performance issues with your Neonode product(s), our customer support personnel determine that your product(s) qualifies for a Warranty Return, a Return Merchandise Authorization (RMA) request will be initiated and a unique RMA number will be sent to you via email. Every limited warranty return must have an associated (RMA) number.
- Use the Original Neonode Boxes
All products must be returned in the original packaging with all content included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
- Use a Neonode Prepaid Returns Electronic Shipping Label
To ensure successful delivery, ship returned products using the prepaid shipping label for returns that is emailed to you by Neonode. Neonode will not be responsible for returned products sent using an alternative carrier or shipping label. It is the sender's responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.